Your feedback is important to us and helps us to improve. You can find a short survey here with some questions about our performance. Please only use this form for comments about Watling Street Primary Care Network and suggestions as to how we can improve our service to you.

Feedback Form

We make every effort to give the best service possible to everyone who attends our PCN.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the complaints manager will deal with your concerns appropriately.  

Complaint Form

Please Note:

Once you submit your complaint, please accept this letter as acknowledgement, we will investigate the points you have raised and get back to you with an explanation. 

Whilst there are no timescales for providing a response, we will aim to get back to you within 30 working days, if this is not feasible you will be updated, and informed of the reasons for the time taken, in writing if there is no response provided within six months.

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.